When is the deadline to submit my survey?
Please submit your survey by October, 28, 2015 in order to receive your reward by our promised delivery date and to avoid fulfillment complications. Thank you for helping us with this!
I didn’t receive my subscription link. How do I get it?
Email us at [email protected]
What’s the latest I can wait before using my subscription?
All backers have 6 months from the time oneOeight.tv went live. The links for the 60-day free subscription will expire on April 30, 2016.
If I’m a backer of more than $1 can I still get the logo to put around my picture?
Yes! All backers will get everything described in the $1 reward. We added this reward because we were blown away by the support and wanted everyone to be able to be a part of building oneOeight. Go tribe! Last updated: Thu, Sep 17 2015 8:47 pm EDT
Wondering if you have considered adding yoga move videos for children/families.
We will definitely do this in the future. We love this idea. Last updated: Thu, Sep 17 2015 8:49 pm EDT
How thick is the yoga mat?
It’s an ultra-thin travel mat and is 1/16” thick. Last updated: Thu, Sep 17 2015 9:23 pm EDT
As you mention there are a lot of people contacting you for help, if they can’t afford the subscription is there still going to be a way for them to get help?
We will have sponsorship programs for those that need help but cannot afford it. My hope is that this really will blossom into a true community and that we can be of service to the world. Last updated: Thu, Sep 17 2015 9:23 pm EDT
How much will a subscription cost beyond the 30 day trial included with most rewards? Will it be the same price for someone who didn’t back the project?
A subscription will cost about $14. The cost isn’t locked down just yet. It will be the same price for someone who didn’t back. Also, everyone who backs at $15 or more now gets a 60-day (2 month) subscription! Last updated: Mon, Sep 21 2015 2:37 pm EDT
If I pledge more than $10 will I still get the guided meditation?
The guided meditation is not a part of any of the other rewards, but we will have meditation videos on oneOeight.tv for subscribers. Last updated: Mon, Sep 21 2015 2:37 pm EDT
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.